Experience that counts

Steven founded our company back in 1977. While he started out cleaning carpets, he soon identified a gap in the market for fire and water restoration – and we’ve never looked back. Steven still manages the day-to-day running of Richfords and takes an active role in development and innovation, ensuring we continue to lead the field. Today, he’s an honorary fellow and founding member of the British Damage Management Association (BDMA), supporting them in setting industry standards.

For over two decades, Mike has driven Richford’s business expansion, growing our client base and expanding our innovative services. His forward-thinking approach and strong relationships with insurers and industry professionals have propelled us to become market leaders in restoration and damage management.

Since 2010, Justin has steered and enhanced Richfords’ operational team as they work on the ground, responding to emergency calls. Under Justin’s leadership, we’ve expanded to three service centres across South England, enabling us to react to customer enquiries and community needs more quickly and efficiently than ever.

Initially joining Richfords as a temporary administrator, Ashlee has worked her way up to become our Claims Team Manager. Having worked in various departments, she’s gained a wealth of industry-specific knowledge, and she holds a certification from the Chartered Institute of Loss Adjusters (CILA). Whether working with a small business or on a complex Grade listed claim, Ashlee takes great satisfaction from assisting people during challenging times.

With over 25 years of experience in account management for large corporate organisations, Ashley is well-placed in the Richfords Marketing team. Day-to-day, he maintains strong customer relationships and helps to deliver client objectives. Ashley led our successful change management programme, helping to instil collaborative behavioural changes internally at Richfords, to foster growth and enhance team working.

When the worst happens in our industry, customer relationships are key. Nikki’s impressive blend of experience and empathy makes her an invaluable team member. She works closely with clients, often speaking with them directly, helping them navigate recovery after a disaster and providing assistance as we work to restore damage and give them their lives back.

With a wealth of leadership experience spanning two decades in banking and finance, Mike brings unparalleled expertise to his role at Richfords. As a Project Manager, he’s adept at overseeing complex and diverse claims and gains great satisfaction, not simply from achieving organisational goals, but in delivering exceptional customer service and making a meaningful impact on the lives of others.

As an indispensable customer service team member, Nigel oversees complex and major loss projects. Using his award-winning skills to navigate intricate scenarios, Nigel ensures that clients making significant claims receive specialised support for their unique challenges.

As Field Manager at our M25 facility, Tony is armed with industry-specific qualifications. As such, he’s well-placed to manage a team of our technicians, allocating the right people to the right projects and continuously helping to upskill and promote colleagues to improve our services. Previously involved in international peacekeeping, Tony now pursues his passion for aiding others on the home front.

Andy initially joined Richfords as a Technician, taking a hands-on role in restoration, and managing the aftermath of major floods. Having seen first-hand the devastation that fire and water can bring, and the disruption to those affected, Andy manages incidents with empathy and insider understanding, helping to facilitate customers’ return to normalcy.

As Head of Production, Jonny oversees property restoration and support services. During his time at Richfords, he’s helped to navigate the challenging aftermath of major floods. Jonny’s wealth of technical and practical qualifications reflects his dedication to continuous learning and commitment to safety and professional standards.

Since 2015, Ivoah has brought his high standards to our Operations Team, ensuring that colleagues navigate complex logistical challenges with precision and care. Ivoah’s technical qualifications reflect his commitment to safety and professionalism and give him a thorough understanding of what it takes to restore and recover properties, possessions and livelihoods.

Having previously worked in the fire safety industry, Grant brings valuable experience to his role heading up field operations at our M5 facility. Every project at Richfords presents its challenges and rewards and Grant is skilled at managing his team to provide exceptional support to those reclaiming their lives after adversity.

Working directly with customers, Darren helps make arrangements for those affected by unexpected crises, bringing technical awareness, care and empathy to his role. His dedication sees him forge strong relationships with members of the public experiencing upheaval, as well as insurers and claims professionals.

With a background in management for a private ambulance firm, Tom is adept at making quick, high-stakes decisions. Whether he’s liaising with customers or donning his boots to help with a disaster on the ground, he gains huge satisfaction from being part of the Richfords team and using his expertise to help others.

Entrepreneurial-minded Caden started a company with his father aged 17, which quickly grew into a successful business. While trade was booming, Caden had a profound realisation about the impact and purpose of his work. In his role at Richfords, he now feels he’s doing something more meaningful, supporting others to rebuild their homes and businesses.

Cathryn’s dedication to staff support enables us to continue our top-quality work with confidence and compassion. With qualifications in People Management and HR, she’s well-placed to oversee our team’s personal development. Having studied for an Associate Diploma while working full-time, Cathryn mirrors the Richford’s mindset, showing a determination to excel, even in the face of a challenge.

Harry’s diverse experience adds a unique perspective to our team; he holds a degree in music! Day-to-day, he puts this creative mindset to good use, solving problems and tackling challenges head-on to help others in their hour of need. By spending time with our technicians and immersing himself in typical restoration operations, he has honed his understanding of our industry and the innovative solutions we offer.