In the best hands when the worst happens
Whether you’ve been referred to us after damage to your home or business, or you’re an insurer looking for advice, our responsive recovery team is on hand across the South of England 24 hours a day, 7 days a week, to help you out.
Each year, we’re called out to over 6000 incidents, to clean up, restore properties and possessions and restore order after a fire, flood or accidental damage.
Home and property owners
Your insurance company or loss adjustor may have appointed us to carry out cleaning and restoration in your building, or on high-net-worth belongings. If this is the first you’ve heard of us, rest assured: you’re in safe hands.
For over 45 years, we’ve been coming to the rescue of busy residential and commercial property owners, offering peace of mind and practical solutions after a disaster. As well as families and individuals, we work with landlords, landowners, investors and property management companies.
Whether your family has been displaced, your sentimental possessions have been damaged, or your business has been forced to cease trading, you can rely on Richfords to thoroughly assess the damage and develop a tailored recovery plan as we get things back to normal.
What we offer policyholders
Joined up approach
We’ll work closely with your insurer, loss adjustors, trades professionals and other parties to minimise stress and streamline recovery.
Fast response
When we’re given the go-ahead, our Project Managers will contact you to schedule a visit within hours.
Immediate action
On arrival, we may start cleaning or drying right away, and we’ll create a damage report for insurance purposes.
Ongoing support
After the initial damage has been seen to, we’ll keep working meticulously to reduce risks, salvage possessions and get you back to normal.
Minimal downtime
We’ll do everything we can to keep downtime to a minimum, so you can return home or get your business running again as quickly as possible.
Industry sectors
Our customers span industry sectors, from utility companies to housing associations, councils and local government, construction companies and more. We understand that operating in these spaces comes with huge responsibility, not only for your staff and buildings but also for your customers.
Disruptions such as burst pipes, sewer overflows and contractor accidents can stretch
your finances and resources, and there are complex regulations, legal responsibilities and
reputational risks to navigate in a short space of time.
Our team act swiftly and decisively in an emergency, dealing with claims and insurance
reports and jumping into action to restore buildings and contents and offer reassurance to
all affected parties, minimising downtime and keeping remediation costs as low as possible.
Our skilled technicians have the clearances, qualifications and expertise to deal with any
incident quickly, using state-of-the-art technology and innovative restoration equipment.
What we offer industry sectors
Fast response
Once you give us the go-ahead, we’ll immediately get to work to file damage reports and reduce secondary damage on site.
Minimal downtime
We’ll help you keep your services running and ensure staff and customers are safe and informed.
Reduced remediation costs
Using our industry experience and innovative equipment, we’ll keep recovery and claims costs as low and cost-effective as possible.
Exceptional customer experience
Our understanding team will reduce disruption for all affected parties, alleviate emotional turmoil and ensure you uphold your reputation.
Wide-ranging expertise
From graffiti removal to leak detection, asbestos testing and odour control, there’s nothing our team isn’t equipped to deal with.
Insurers
As an insurer, we understand you’re looking for a restoration partner you can rely on. We’re not only known for our top-quality recovery processes; we’ll help manage your reputation and ensure unsurpassed customer service for your clients.
For over 45 years, we’ve collaborated with the UK’s leading insurers to process high-value claims. Our expertise ensures timely and accurate damage reports and thorough estimations of restoration costs and timescales to facilitate efficient settlements.
Whether dealing with premium properties or invaluable possessions that have undergone damage, wherever possible, we’ll minimise payouts and mitigate financial losses, acting fast and employing cost-effective restoration techniques.
Where appropriate, we’ll suggest preventative measures to help reduce future liabilities. We’ll oversee communications, helping you fulfil your high-stakes obligations to policyholders and ensuring efficient operation and risk management.
What we offer insurers
Comprehensive damage reporting
Our detailed, easy-to-understand damage reports include photos, videos, and repair cost estimates so you can make informed decisions about each claim.
Justified restoration and reinstatement concept
We’ll develop a tailored plan to restore properties or possessions to their pre-damage condition.
Reliable cost plan
We’ll deliver a clear estimate for repairs, allowing you to file for lower claims costs, manage budgets and avoid surprises.
Immediate updates
If there are any changes to the scope of work, we’ll let you know so you can stay on top of the claim and ensure it is settled efficiently.
Client satisfaction
We’ll keep up your excellent reputation, reducing stress for your customers and minimising disruption to them wherever possible.
Loss adjustors
As a loss adjustor, we understand you may have a large caseload and minimal time to deal with problems in person. We can partner with you, upholding your excellent reputation and acting as an intermediary between private clients and insurers.
On your behalf, we’ll assess damage to high-end buildings and contents, ensure insurance claims will cover restoration and determine whether they meet policy terms and conditions.
Our comprehensive fact-finding reports will survey the damage, cost up the project and provide an accurate timeline for remedial work, allowing you to offer professional and realistic settlement recommendations and reduce emotional stress for your customers.
What we offer loss adjusters
Lighter load
We’ll streamline your workload and provide the exact information you need to process claims quickly and efficiently.
360° expertise
No matter the disaster – fire, flood, storm, explosion, or anything in between – our 45+ years in business have prepared us to handle anything.
24/7 response team
Time is of the essence. When you need us, we’ll be ready to go, 365 days a year.
Cost-effective claims
Our comprehensive damage reports and recommendations keep costs as low as possible.
Individualised support
Every case is different; you’ll be assigned to a Project Manager and we’ll tailor advice accordingly, whatever the project in hand.
Why choose Richfords?
- Award-winning restoration expertise
- Remote monitoring technology to reduce disruption
- Cost-effective solutions that minimise downtime
- Guidance on minimising personal losses
- Exceptional customer experience
- Immediate action to prevent secondary damage
- Skills to conserve high-value contents
- On call 24/7 throughout the South of England