Richfords App – Support & Privacy Information
Developer: Richfords Ltd
Last Updated: 24/02/2026
Application Overview
The Richfords app is a private business application developed for authorised employees and approved users of Richfords Ltd.
The application supports internal business operations including:
• Publishing and viewing staff announcements
• Viewing staff schedules
• Accessing job details and related documentation
• Uploading job site information, photographs, and other media
• Allocating equipment to jobs, vehicles, or storage locations
• Performing equipment and vehicle audits
• Recording and completing on-the-job training activities
This application is distributed privately via Apple Business Manager and is not available for public use.
Support Information
For assistance with this application, please contact:
Email: it@richfords.com
Support Hours: Monday–Friday, 9:00am–5:00pm GMT (excluding UK public holidays)
When contacting support, please include your device model, iOS version, and a brief description of the issue.
Privacy Policy
- Data Controller
Richfords Ltd is the data controller responsible for personal data processed through this application.
Registered Office: Richfords Fire & Flood, Leigh House, Dudnance Lane, Pool, Redruth, TR15 3QY - Purpose of Processing
The application enables authorised users to carry out internal operational activities, including workforce coordination, job management, asset tracking, training records, and internal communications.
Personal data is processed solely for legitimate business purposes.
- Information Processed
Depending on usage, the application may process:
• User account information (name, company email address, role)
• Authentication data via Microsoft Entra ID
• Staff schedule and assignment information
• Job details and related operational documentation
• Equipment allocation and audit records
• Training records and completion status
• Job site information entered by users
• Photographs or media uploaded for operational documentation purposes
• Device information (such as device model and operating system version)
• Diagnostic or error logging data for system support
The application does not sell personal data and does not use personal data for advertising or profiling.
- Device Permissions
The application may request access to:
• Camera (to capture job site images or audit documentation)
• Photo Library (to upload relevant operational images)
• File access (to upload or view job-related documents)
Access to these features is used solely for legitimate business purposes within the application.
- Legal Basis for Processing
Personal data is processed under UK GDPR Article 6(1)(b) (performance of employment or service obligations) and/or Article 6(1)(f) (legitimate interests in operating secure and effective company systems).
- Data Storage & Security
Authentication is handled via Microsoft Entra ID.
Data is stored within authorised company systems and protected using appropriate technical and organisational security measures.
Access to the application is restricted to authorised users only.
- Data Sharing
Data may be shared with approved technology providers supporting company infrastructure (for example, Microsoft) or where required by law.
Data is not shared with third parties for marketing purposes.
- Data Retention
Data is retained in accordance with company data retention policies and any applicable legal or regulatory requirements.
- Your Rights
Individuals may have rights under UK GDPR including:
• Right of access
• Right to rectification
• Right to erasure (where applicable)
• Right to restrict processing
Requests should be sent to: it@richfords.com.
This page is provided to comply with Apple App Store requirements and applicable UK data protection legislation.