Dependable after disaster
Our specialist team restores premium properties and possessions affected by water, fire, accidental damage, and more. We work closely with policyholders and claims professionals, offering top-quality reassurance, expert support and carefully considered solutions in a time of need.
How can we help with fire damage?
After a fire, we’ll be on hand to make repairs and ease the emotional burden as much as we can. From smoke-damaged valuables to burnt-out buildings, our technicians will clean up the scene and, wherever possible, we’ll return your home or business to its former glory.
In the aftermath of a fire, we’ll:
- Secure the property ready for clean-up
- Remove charred debris and salvage possessions
- Gauge structural integrity
- Improve air quality and ventilation
- Remove smoke and soot residue
- Eliminate odours
- Plan reconstruction efforts
- Deodorise and conserve fire damaged contents
What can we do after a flood?
From water-inundated buildings to possessions soaked in plumbing emergencies, we’re always on hand to help with flood damage of any kind. In an emergency, we’ll dispatch a crew to arrive within hours; in the meantime, we’ll advise on what to do before we get there, to ensure damage is as limited as possible.
Once we’re on site, we’ll:
- Mitigate the escape of water
- Extract standing water and carry out sanitisation
- Install specialist drying equipment
- Monitor moisture, humidity and carbon dioxide levels
- Minimise electrical and structural hazards
- Recover and dry possessions
- Mitigate against or eradicate mould
- Carry out building remediation and structural drying
How can we clean up after water damage?
Water damage can result from many issues, such as burst or frozen pipes, an overflow or leaking appliances. Following a disaster, we’ll secure the area, ensure electricity is turned off and get to work to keep you high and dry.
When we arrive, we’ll:
- Extract excess water using fans, pumps and dehumidifiers
- Use moisture monitors to assess recovery
- Ensure proper drainage
- Dry the area to mitigate mould and bacteria
- Uncover hidden moisture and detect leaks to prevent future issues
- Use specialist disinfection and sanitisation techniques
- Inspect for contaminated water
- Restore properties and possessions to pre-damage conditions
How can we conserve buildings and contents after a disaster?
Following a fire, flood or accidental damage, we can help to preserve affected properties and treasured possessions. As well as conserving heritage and Grade listed buildings, our team can clean, sanitise and repair high-net-worth valuables and items of sentimental significance such as:
- Artwork
- Antiques
- Furniture
- Clothing and fabrics
- Documents
Our incedent response
When we’re called on, we’ll:
- Assign a Project Manager to your case
- Arrive on the scene within hours
- Ensure individuals affected by the disaster are safe
- Asses the damage and secure the area
- Liase with the policy holders, insurers, loss adjusters and other parties
- Clean up and remove debris
- Act swiftly to prevent secondary damage
- Salvage and conserve possessions
- Document damage and keep records for insurance purposes
- Get things back to normal as quickly as we can.
Other types of claims
In addition to fire and flood recovery, we restore premium and specialised properties and possessions in residential and commercial settings.
High-net-worth
We’ll help your valuables stay that way, providing tailoured solutions to restore priceless assets and and luxury properties after damage. Our specialists are skilled at handling and repairing delicate items with care and precision, and all of our services are entirely discreet, protecting customer privacy and reputation.
Complex and commercial
Fire and floods know no bounds. We don’t shy away from complex claims when multiple properties, protected sites or large businesses are affected. We’ll work responsively with insurers to carry out legal assessments, restore trading or function as quickly as possible and minimise downtime, protecting finances wherever possible.
Accidental damage restoration
When accidents happen, we’re here to put things right. Whether properties or contents have been spoiled by water leaks or wine spills, scrapes or scratches, cooking mishaps, mould, crashes or collisions, our team can work with you to mitigate losses and facilitate a smooth restoration process.
Case studies
Discover how Richfords has restored lives and livelihoods following devastating fire and water damage.
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Keeping a historic church above water
Following a devastating leak in a block of flats, we saw first-hand how immediate action can significantly reduce claims costs.
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Quick response saves apartment block
Following a devastating leak in a block of flats, we saw first-hand how immediate action can significantly reduce claims costs.
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Caring for a care home after a flood
When stormwater inundated a care home, we devised a low-carbon drying solution to return residences to normal.
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Superyacht shipyard damaged by fire
After a devastating blaze, we ensured staff at a luxury shipyard weren’t left at sea, getting them back up and running to deliver high-profile builds on schedule.