24hr Phoneline 01209 722 522 info@richfords.com

Policies

Privacy policy

Richfords Fire and Flood is the trading name of Richfords Ltd. Commonly referred to as Richfords.

This privacy policy explains how we use any personal information we collect about you when you use Richfords services, facilitating our business relationship with you.

Topics:
What information do we collect about you?
How will we use the information about you?
Marketing
Access to your information and correction
Cookies
Other websites
Changes to our privacy policy
How to contact us

What information do we collect about you?
We collect information about you when you register your claim with us or when your insurer or loss adjuster provides information about you in order to engage our services on your behalf. We also collect information when you voluntarily complete customer surveys and provide feedback.
As an employee, or potential employee, we collect personal data about you when you apply for employment with us.

How will we use the information about you?
We collect information about you to manage your claim, to provide information about your claim to your insurer or loss adjuster and if you agree, to email you about other products and services we think may be of interest to you. Richfords Ltd will not share your information for marketing purposes. In processing your claim, we may send your details to, and also use information from your insurer, loss adjuster, broker and fraud prevention agencies.
As an employee, or potential employee, we will retain engagement data for you to enable legal employment, security checks, training requirements and to assess health and wellbeing.

Marketing
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
Information Requests
Richfords Fire and Flood
Leigh House
Dudnance Lane
Pool
Redruth
TR15 3QY

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites
Our website (www.richfords.com) contains links to other websites. This privacy policy only applies to Richfords website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 19th April 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
by email info@richfords.com

We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.